The Division of Consumer Services is the state’s clearinghouse for consumer complaints, information and protection.
The Florida Department of Agriculture and Consumer Services' Division of Consumer Services is the state’s clearinghouse for consumer complaints, information and protection. We regulate various businesses, such as motor vehicle repair shops, charitable organizations, pawnbrokers, health studios, sellers of travel, intrastate movers, professional surveyors and mappers, sweepstakes/game promotions and telemarketers. In addition, we protect consumers and businesses from unfair and unsafe business practices across a wide range of market sectors, including gasoline, brake fluid, antifreeze, liquefied petroleum gas, amusement rides, and weighing and measuring devices.
Consumer education is the main focus of the division. Along with the information provided through our Communications and Outreach Center, which can be reached at 1-800-HELP-FLA (435-7352) or 1-800-FL-AYUDA (352-9832) en Español, thousands of educational brochures are distributed each year to individuals, civic groups, community organizations and schools. We offer speakers, at no cost, to participate in conferences and meetings around the state.